Koh Gen Do USA Inc is committed to offering our customers the finest cosmetic and skin care products available.
If you feel the products you received from kohgendocosmetics.com do not meet this expectation, simply return the unused portion within 30 days of the PURCHASE date and we will be happy to credit your account for the full amount of the purchase. We apologize but return shipping fees are not refundable. **No refunds on Makeup Trial Kit and Oriental Plants Skincare Trial Set. **All items must be included in a return for refunds on a 'Gift Set.'
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us at 360.894.4333 or toll free 877.754.3872
If you purchased your item at a store, please understand that each store has its own return policy. We're sorry, but returns for purchases made in a partnered retail location may not be returned to KohGenDo Cosmetics Online. Only cosmetics or skin care products purchased by phone from Koh Gen Do USA or online from kohgendocosmetics.com may be returned to us for refund.
In the U.S, please send your insured return via UPS, Fed Ex or USPS for your protection. Please keep the tracking number as reference for the return shipment. This information will be required to assist you if the package does not reach us.
Please note, it can take up to 30 days to process the return and credit your account or issue an online store credit if you are a gift recipient. We will notify you via email once your return has been processed.
When returning any part of your order, please include the original packing slip, noting the items being returned. Be sure you have completed the return information requested on the back of the packing slip. If the original is no longer available, please list your name, address, phone number, email address and the reason you are returning or exchanging the item on a separate sheet of paper and include this in the return box with the product.
*NO EXCHANGES/REFUNDS on the ORIENTAL
PLANTS TRIAL SET
*NO REFUNDS on the Moisture Foundation Starter Kit unless all items in the set (Maifanshi Moisture Foundation, deluxe Makeup Color Base Pearl White, Face Powder 4g and Kabuki brush) are returned.
**All items must be included in a return for refunds on a “Gift Set.”