Koh Gen Do USA Inc is committed to offering our customers the finest cosmetic and skin care products available.
If you feel the products you received from kohgendocosmetics.com do not meet this expectation, simply return the product(s) within 30 days of the PURCHASE date and we will be happy to credit your account for the full amount of the product(s). Please note, it can take up to 30 days to process the return and credit your account or issue an online store credit if you are a gift recipient. We will notify you via email once your return has been processed. Return shipping charges are the responsibility of the customer. Koh Gen Do USA, Inc. will be responsible for return shipping costs if the return is a result of our error (you received an incorrect or defective item). If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us at 360.894.4333 or toll free 1.877.754.3872.
When returning any part of your order, please include the original packing slip and complete all fields on the back of the packing slip. If the original packing slip is no longer available, please list your name, address, phone number, email address and the reason you are returning or exchanging the item on a separate sheet of paper and include this in the return box with the product(s).
If you purchased your item at a store, please understand that each store has its own return policy. Returns for purchases made in a partnered retail location may NOT be returned to Koh Gen Do USA, Inc. Only cosmetics or skin care products purchased by phone from Koh Gen Do USA, Inc. or online at kohgendocosmetics.com may be returned for refund.
Exchange Policy: Koh Gen Do USA, Inc. will only accept an exchange on an item(s) of the same product type if it available in a different shade. Exchanges must be made within 30 days of original purchase date of the item(s) being returned. Shipping charges to return item(s) to Koh Gen Do USA, Inc. and to ship exchanged product will be the responsibility of the customer.
**NO Exchanges/Refunds on the Oriental Plants Trial Set and Makeup Trial Set. **All items must be included in a return for refunds on any promotional 'Gift Set' and/or 'Gift with Purchase (GWP).'
Please send your insured return via UPS, Fed Ex or USPS for your protection. Please keep the tracking number as reference for the return shipment. This information will be required to assist you if the package does not reach us.