All orders are shipped from our Koh Gen Do USA office in Washington State. UPS Standard Ground shipping is FREE with a purchase of $100.00 worth of merchandise before taxes, shipping and handling. **FREE shipping is not available for shipments to Alaska, Hawaii, APO/FPO addresses, U.S. Territories (American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) and international addresses. ** Free shipping is not available for expedited shipments.
** To prevent fraudulent Credit Card use and to protect our customers, if your order is being shipped to a separate address from your billing address, we may be contacting you to provide additional information to confirm your order.
*Koh Gen Do USA does not accept payment in the form of 'Gift Cards,' issued by Visa, Master Card, Discover, American Express etc.
UPS Standard Shipping- orders are shipped during business hours (Monday-Friday, 9am-5pm PST), excluding federal holidays in the United States. Orders shipped via UPS Ground are delivered within 5-7 business days from the date of purchase. Most orders are processed within 1-2 business days (except major holidays). Below is the UPS Standard Ground shipping times.
UPS Expedited Shipping- orders placed before 2pm PST, during business hours will be processed and shipped that day. Orders received after 2pm PST, will be processed and shipped the following business day.
US Postal Service (USPS) - Available only on orders placed by phone. All telephone orders require an email confirmation of the final sales receipt prior to being processed. Please call (360) 894-4333 or toll free 1-877-754-3872. **US Postal Service is not available on orders of Pure Cotton at this time. We apologize for the inconvenience.
**Lost/Stolen Packages: Koh Gen Do is not responsible for any delivered packages that are lost or stolen. To ensure your package is received and is not left unattended you must contact our office by phone to request a 'Signature Confirmation' (additional fee charged). Failed attempts in obtaining a 'Signature Confirmation' by the receiver once it has been requested will result in the return of the package to Koh Gen Do. Any charges accrued from the return of a package and the cost to re-ship a package back to the receiver will not be the responsibility of Koh Gen Do.