Holiday Schedule: In observance of Christmas and New Years our office will be closed December 25th, December 31st and January 1st. Orders received on December 24th-25th will not be processed until December 26th, 2014. Orders received on December 31st - January 1st, 2015 will be processed on Friday, January 2nd. To ensure your order arrives by Christmas please place it by these dates and times.
Standard Ground: Place order by 2pm PST on Friday, December 19th. **Available for West Coast residents only
2nd Day Air: Place order by 2pm PST on Monday, December 22nd.
Overnight: Place order by 2pm PST on Tuesday, December 23rd.
All orders are shipped from our Koh Gen Do USA office in Washington State. UPS Standard Ground shipping is FREE with a purchase of $100.00 worth of merchandise before taxes, shipping and handling. **FREE shipping is not available for shipments to Alaska, Hawaii, APO/FPO addresses, U.S. Territories (American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) and international addresses. ** Free shipping is not available for expedited shipments.
UPS Standard Shipping- orders are shipped during business hours (Monday-Friday, 9am-5pm PST), excluding federal holidays in the United States. Orders shipped via UPS Ground are delivered within 5-7 business days from the date of purchase. Most orders are processed within 1-2 business days (except major holidays). Below is the UPS Standard Ground shipping times.
UPS Expedited Shipping- orders placed before 2pm PST, during business hours will be processed and shipped that day. Orders received after 2pm PST, will be processed and shipped the following business day.
US Postal Service (USPS) - Available only on orders placed by phone. All telephone orders require an email confirmation of the final sales receipt prior to being processed. Please call (360) 894-4333 or toll free 1-877-754-3872. **US Postal Service is not available on single orders of Pure Cotton at this time. We apologize for the inconvenience.
**Lost/Stolen Packages: Koh Gen Do is not responsible for any delivered packages that are lost or stolen. To ensure your package is received and is not left unattended you must contact our office by phone to request a 'Signature Confirmation' (additional fee charged). Failed attempts in obtaining a 'Signature Confirmation' by the receiver once it has been requested will result in the return of the package to Koh Gen Do. Any charges accrued from the return of a package and the cost to re-ship a package back to the receiver will not be the responsibility of Koh Gen Do.