All orders are shipped from our Koh Gen Do USA offices in Washington State. A total of $100.00 worth of merchandise before taxes, shipping and handling for free UPS standard ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. Territories (American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) and APO/FPO address. Our office will be closed on Tuesday, December 24th and Wednesday, December 25th. All orders placed after 3:00 pm on Monday, December 23th will be processed on Thursday, December 26th. Our office will be closed on Tuesday, December 31st and Wednesday, January 1st. All orders placed after 3:00pm on Monday, December 30th will be processed on January 2nd.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Orders shipped via UPS Ground are delivered within 5-7 business days from the order's ship date. Most orders are processed within 1-2 business days (Monday - Friday, except major holidays). Koh Gen Do is not responsible for any delivered packages that are lost or stolen. To ensure a package is received and not left unattended you must contact our office by phone to request a Signature Confirmation. Failed attempts in obtaining a Signature Confirmation by the receiver once it has been requested will result in the return of the package. Any charges accrued from the return of a package and the cost to re-ship a package back to the receiver will not be the responsibility of Koh Gen Do.
***Please note orders requesting USPS must be made by phone via our office. Please call (360) 894-4333 or toll free 1.877.754.3872.
Below is the UPS standard ground shipping times.
Expedited orders received after 2 p.m. PST will be shipped the following day. Orders sent via overnight shipping will arrive within 1 business day. Orders sent 2nd day shipping will arrive in 2-3 business days.