In observation of Memorial Day, our office will be closed on Monday, May 30th 2016. All orders are shipped from our Koh Gen Do USA office in Washington State. All orders are processed within 1-3 business days (except major holidays). International shipping outside of the United States is not available at this time. Free standard USPS shipping with a purchase of $50.00 or more in merchandise before taxes, shipping and handling. **Free shipping is not available for shipments to U.S. Territories (American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) and expedited shipments.
** To prevent fraudulent Credit Card use and to protect our customers, if your order is being shipped to a separate address from your billing address, we may be contacting you to provide additional information to confirm your order.
*Koh Gen Do USA does not accept payment in the form of 'Gift Cards,' issued by Visa, Master Card, Discover, American Express etc.
UPS Standard Shipping- orders are shipped during business hours (Monday-Friday, 9am-5pm PST), excluding federal holidays in the United States. Orders shipped via UPS Ground are delivered within 5-7 business days from the date of purchase. Below is the UPS Standard Ground shipping times.
UPS Expedited Shipping- orders placed before 2pm PST, during business hours will be processed and shipped that day. Orders received after 2pm PST, will be processed and shipped the following business day.
US Postal Service (USPS) - Available for any order placed by phone. All telephone orders require an email confirmation of the final sales receipt prior to being processed. Please call (360) 894-4333 or toll free 1-877-754-3872.
**Lost/ Stolen Packages: Koh Gen Do is not responsible for any delivered packages that are lost or stolen. To ensure your package is received and is not left unattended you must contact our office by phone to request a 'Signature Confirmation' (additional fee charged).
**Undeliverable Packages: Includes packages returned to sender due to an incorrect shipping address that was provided; failed attempt to obtain package at a UPS facility; failed attempt in obtaining a 'Signature Confirmation' requested by the customer will result in the return of the package to Koh Gen Do. Any charges accrued from the return of a package, including costs to re-ship will be the responsibility of the customer.